Stream line
Simplify Hospitality
Property Management Platform
Mobile
Web App
Intro
Revolutionizing property management through an integrated platform for luxury holiday homes in New Zealand, fostering seamless communication and efficient operations.
Design timeline
9 Months
Design team members
2
My role
During my time at Unico Connect, I took charge of our second big SAAS project. Right from the start, I played a vital role in figuring out what the app needed to achieve (MVP) and setting its goals.
Problem statement
Streamline, a property management system, faced challenges with fragmented tools, communication gaps, and time-consuming manual processes
Identifying stakeholders and Understanding their needs
User personas were created for key stakeholders—cleaning staff/vendors, managers, and customers. Extensive interviews and observations revealed pain points
Guest
1
Travellers
Background
Diverse travel experiences and preferences.
Goals
Seamless booking experience and enjoyable stay
CHALLENGES
Limited visibility into booking and cleaning service updates
Difficulty in requesting additional services
Limited access to relevant property information
NEED
A user-friendly mobile app and website for easy booking, real-time updates, and streamlined communication.
Manager
Background
Experienced in property management
Goals
Effectively manage staff, handle guest requests, and ensure smooth operations
CHALLENGES
Juggling multiple tools for administrative tasks
Need bettercommunication with cleaning staff and vendors
Manual operations causing errors in data entry
Challenges in optimizing hotel operations like on time cleaning
NEED
Access to an intuitive admin panel for overseeing staff activities and addressing guest requests promptly
2
Staff
Contractors and inhouse
Background
Experience in housekeeping operations
Goals
Efficiently manage cleaning schedules and tasks
CHALLENGES
multiple tools for their tasks, resulting in inefficiency
Time-consuming tracking of bookings and cleaning services
Manual data entry causing errors
Difficulty in handling guest service requests
NEED
A user-friendly cleaning tracker app for streamlined housekeeping operations
3
Challenges
Consolidating the challenges for each user role, the following is a summary that serves as the foundation for our solutioning process
Fragmented Administrative Processes
Juggling multiple tools for administration tasks led to inefficiency and confusion
Constant interaction between Customer and Staffers
Client wanted to automate the communication between guests and staffers
Booking and Cleaning Tracking
Time-consuming processes for tracking bookings and cleaning services
Manual Operations and Errors
Manual data entry operations and using third party digital forms resulted in errors and consumed excessive time
Mapping out user journeys
Below highlighted is 1 customer user story mapped out to understand how the product can be shaped based on actions performed by user.
Due to NDA, I am only able to share basic information in this portfolio. Happy to discuss more :)
Goal
The goal is to create a unified platform to enhance efficiency and transparency in hotel management.
Outcome
Unified Portal Design
An intuitive interface consolidating administrative tasks for seamless management
Outcome
Direct Guest Service Requests
Empowering guests to request additional services directly through the platform
Outcome
Real-time Updates
Implementing a digital platform for real-time updates on bookings and cleaning services
The final Cut
Streamline successfully addressed challenges, providing a unified platform that streamlined administrative processes, enhanced communication, and offered real-time tracking. The automated features optimized operations, leading to increased efficiency and improved guest satisfaction.
2X
Decrease in direct guest and staff requests
45%
Improved Efficiency improvement in staff activites